Terms and Conditions
Booking Terms

- Our standard Check-in time is 14h00 and check-out time is 11h00.
- A 50% deposit is required to secure your booking and the balance is due 30 days prior to arrival.
-“No-show” or premature departures forfeit 100% of the accommodation total.
- A minimum stay may apply during peak periods.
- Regrettably no more than 2 persons per room or children under the age of 12 years.
- Children under 12 years only accepted by special arrangement.
- Reservations are subject to terms and conditions at the time of making the booking and upon check-in.
- Unless special arrangement has been agreed to us in writing, it will be assumed that you wish us to cancel a booking
 if the credit card details or proof of payment has not been provided within the time frame stipulated by The Aven.

Peak Cancellation (15 Dec – 15 Jan)
Cancellations within 40 days of arrival forfeit 100% of the accommodation charges.  
Cancellations in excess of 40 days will incur 10% of the accommodation total.

Standard Cancellation (16 Jan – 14 Dec)
Cancellations within 30 days of arrival forfeit 100% of the accommodation charges.  
Cancellations in excess of 30 days may incur credit card/admin charges.

Payment Policy

1. Detailed description of goods and/or services
The Aven is a business in the hospitality industry that provides accommodation.

2. Delivery policy
Subject to availability and receipt of payment, requests will be processed within 2 days and delivery confirmed by way of email with a booking number.

3. Return and Refunds policy
The provision of goods and services by The Aven is subject to availability.
In cases of unavailability, The Aven will refund the client in full within 30 days with no administration charge.

Cancellations by the clients as follows:
Peak Cancellation (15 Dec – 15 Jan)
Cancellations within 40 days of arrival forfeit 100% of the accommodation charges.  
Cancellations in excess of 40 days will incur 10% of the accommodation total.

Standard Cancellation (16 Jan – 14 Dec)
Cancellations within 30 days of arrival forfeit 100% of the accommodation charges.  
Cancellations in excess of 30 days may incur credit card/admin charges.

4. Customer Privacy policy
The Aven shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
http://www.polity.org.za/attachment.php?aa_id=3569 .

5. Payment options accepted
Payment may be made via Visa and MasterCard.

6. Card acquiring and security
Card transactions will be acquired for The Aven via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.

7. Customer details separate from card details
Customer details will be stored by The Aven separately from card details which are entered by the client on PayGate’s secure site. For
more detail on PayGate refer to www.paygate.co.za.

8. Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).

9. Responsibility
The Aven takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.

10. Country of domicile
This website is governed by the laws of South Africa and The Aven chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

11. Variation
The Aven may, in its sole discretion, change this agreement or any part thereof at any time without notice.

12. Company information
This website is run by DE TWAALF (Pty) LTD based in South Africa trading as The Aven and with registration number
2018/106888/07 and Marc Dochez and Jan Van Mechelen. .

13. The Aven contact details
Physical Address: 12 Rontree Avenue, 8005 Camps Bay
Email: info@theaven.co.za
Telephone: +27 (21) 286 0121